Can't Reach CartClick Support? Try This

If you've been trying to get in touch with us and haven't heard back, we're sorry. That's not the experience we want you to have. Here's how to reach us right now and what to do if a previous message went unanswered.

Contact us directly

These are the best ways to reach our support team:

Didn't get a reply? Check these first

1. Check your spam or junk folder. This is the most common reason customers think we didn't reply. Our responses sometimes get filtered, especially by Gmail and Outlook. Search for "cartclick" in your spam folder.
2. Check your promotions tab. If you use Gmail, our reply may have landed in your Promotions or Updates tab instead of your primary inbox.
3. Make sure you emailed the right address. Our support email is info@cartclick.co (not .com). If you sent to a different address, we may not have received it.

If you still haven't heard back in 24 hours

Send a follow-up email to info@cartclick.co with "FOLLOW UP" in the subject line. This flags your message for priority review. Include your order number and a brief summary of your original request so we can pick up where you left off.

A note about our support

We know some customers in the past experienced slow responses. We hear that feedback, and we've taken it seriously. We restructured our support workflow specifically to address this — adding staff, improving our tracking system, and committing to a clear response-time standard.

Every message is now handled by a real person on our team — not a bot, not an auto-responder. When you email us, a human reads it, looks up your order, and writes back with a real answer.

What to include in your email

The more context you give us upfront, the faster we can help. Here's what's most useful:

1. Your order number — this lets us pull up everything about your purchase instantly.
2. What you need help with — a sentence or two is plenty. Refund, missing order, wrong item, question about a product — whatever it is.
3. Your preferred resolution — if you already know what you'd like (refund, replacement, etc.), telling us upfront saves a back-and-forth.

Other ways to find answers

Some issues can be resolved without waiting for a reply:

1. Order hasn't arrived? Step-by-step troubleshooting for delayed or missing packages.
2. Need a refund? The exact refund process, timeline, and what to include in your request.
3. Product not what you expected? How to report the issue and your options for resolution.

We appreciate your patience, and we appreciate you giving us the chance to make things right. If you're reading this page, it means something went wrong — and we want to fix it.