Contact CartClick Support
Have a question, concern, or issue with your order? Our support team is here to help — 7 days a week, with a response within 24 hours.
Email (Fastest)
We respond within 24 hours, every day of the week. This is the fastest way to reach us.
Mailing Address
30 N Gould St, Ste R
Sheridan, WY 82801, United States
Tips for Getting the Fastest Help
To help our team resolve your issue as quickly as possible, include the following in your email:
- Your order number — this is in your order confirmation email and helps us pull up your details instantly.
- A clear description of the issue — what happened, what you expected, and what you'd like us to do.
- Photos (if applicable) — if an item arrived damaged or isn't what you expected, a quick photo helps us resolve it faster.
Good example: "Hi, my order #12345 arrived with a cracked screen. I'd like a replacement. Photo attached."
This gives our team everything they need to help you in one reply.
What to Expect After You Reach Out
When you email us, here's what happens:
- You'll receive an automatic confirmation that we got your message.
- A real person on our support team reviews your request — no bots, no canned responses.
- We reply within 24 hours with a solution or next steps.
Most issues are resolved in a single email exchange. For more complex situations, we'll stay in touch until everything is sorted out.
Common Reasons People Contact Us
Here are the topics our team handles most often. You might also find your answer in our help articles:
- Where's my order? → Order Status & Tracking
- Shipping questions → Shipping Times & Delivery Info
- Returns and refunds → How to Return a Product
- Damaged or wrong item → Returns & Refunds (see "Damaged Items" section)
Other Ways to Learn About CartClick
For company information, our quality standards, and more about who we are, visit cartclick.store. You can also find helpful articles on our blog.