How to Return a CartClick Product
Changed your mind? Something arrived damaged? No problem. Here's exactly how our return and refund process works — no fine print, no runaround.
The short version: Email us, we respond within 24 hours, and your refund hits your account within 3–5 business days. No restocking fees, ever.
How to Start a Return
Email Us
Send an email to info@cartclick.co with your order number and a brief description of why you'd like to return the item. That's all we need to get started.
We Respond Within 24 Hours
A real person on our support team will review your request and reply with next steps. We handle returns 7 days a week, so you won't be waiting long.
Refund Processed
Once your return is approved, your refund is processed within 3 to 5 business days back to your original payment method. You'll receive a confirmation email when it's done.
No Restocking Fees
We don't charge restocking fees on any returns. The refund you receive is the full amount you paid for the item.
Damaged or Defective Items
If your item arrived damaged, broken, or defective, we're sorry about that and we'll make it right immediately.
Email us at info@cartclick.co with:
- Your order number
- A photo of the damage (a quick phone photo is fine)
We'll send a replacement right away — you don't need to return the damaged item first. If you'd prefer a refund instead of a replacement, just let us know.
Tip: Taking a quick photo when you first open the package helps us resolve damage claims faster. Even a single clear photo makes a big difference.
Changed Your Mind?
That's completely fine. If you're not satisfied with your purchase for any reason, email us within our generous return window and we'll take care of it. We'd rather you be happy than stuck with something you don't want.
Frequently Asked Questions
How long do I have to request a return?
We offer a generous return window. If you're not happy with your purchase, reach out to us and we'll work with you.
When will I see the refund in my account?
We process refunds within 3 to 5 business days. Depending on your bank or payment provider, it may take an additional few days to appear on your statement.
Do I need to pay for return shipping?
This depends on the situation. For damaged or defective items, we cover everything. For other returns, our support team will walk you through the specifics when you reach out.
Can I exchange an item instead of returning it?
Yes. Just mention in your email that you'd like an exchange and what you'd prefer instead. Our team will do their best to accommodate you.